Refund policy
Last Updated: April 20, 2026
At CARTable, we aim to provide a smooth and trustworthy shopping experience. Please read our return and refund policy carefully.
1. RETURN POLICY (5 DAYS)
- We offer a 5-days easy return policy for your convenience.
- You have 5 days from the date of delivery to request a return.
2. ELIGIBILITY FOR RETURNS
- To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging and tags
- Proof of purchase is required
3. HOW TO REQUEST A RETURN
- To initiate a return, contact us at:
- 📧 helpdesk.cartable@gmail.com
- Once your request is reviewed and approved, we will provide return instructions.
- ⚠️ Items sent without prior approval will not be accepted.
4. DAMAGED / DEFECTIVE / WRONG ITEMS
- Returns are accepted for:
- Damaged products
- Defective items
- Incorrect items received
- 📌 You must report such issues within 48 hours of delivery with clear photo/video proof.
- We will offer:
- Replacement OR
- Full refund
5. OTHER RETURN REQUESTS
- For reasons other than damage or incorrect item:
- Requests will be reviewed by our support team to ensure fair usage.
6. NON-RETURNABLE ITEMS
- The following items are not eligible for return:
- Used, worn, or damaged products after delivery
- Personal care and hygiene items once opened
- Customized or special-order items
- Products without original packaging or proof of purchase
- Items marked as “Final Sale” or “Non-returnable”
7. RETURN SHIPPING
- Customers may be responsible for return shipping charges unless the item is defective or incorrect
- We are not responsible for lost return shipments
- (Return address will be shared after approval)
8. REFUNDS
- Once we receive and inspect your return:
- You will be notified of approval status
- If approved, refund will be processed within 7–10 business days
- Refunds will be issued to the original payment method.
9. CASH ON DELIVERY (COD) ORDERS
- Refunds for COD orders will be processed via bank transfer or UPI
- Customers must provide correct details for processing
10. DELAYED OR MISSING REFUNDS
- If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- If still unresolved, contact us
11. CONTACT US
For any return or refund-related queries: